AI and the Future of Banking là quyển sách của tác giả Tony Boobier được xuất bản lần thứ nhất bởi NXB Wiley. Sách được trình bày qua 10 Chương tập trung khai tác các chủ đề liên quan như dữ liệu và quản lý dữ liệu, học máy (machine learning), trí tuệ nhân tạo (AI) và ứng dụng ngân hàng (Apps), ngân hàng mở (Open Banking) và công nghệ chuỗi khối (blockchain),...
Phần tóm lượt nội dung các Chương:
Chapter 1 provides an insight into the evolution of money to what has now become perhaps no more than a form of digital commodity in a near-cashless society, and offers the reader an understanding about current banking roles and the likely impact of AI on these in the future.
Chapter 2 considers current imperatives within the banking industry, comparing and contrasting them to imperatives in other key industries of retail, telecom and healthcare and suggests a set of future imperatives for the banking industry going forward.
Chapter 4 discusses the key elements of banking analytics, covering issues such as financial performance management, customer analytics, risk management and operational efficiency, and gives readers a strong insight into the importance and current usage of analytics for banking. Content is organised by imperative rather than type of bank.Chapter 5 takes the insight to a higher level, providing a background to the development of the concept of AI and then leading on to machine learning and its applications, including apps used in banking.
Chapter 6 focuses more specifically on AI and the importance of branding in banking. The chapter links strongly to the customer analytics element of AI. It recognises that different generations currently have different expectations of banks and that these will be fulfilled by both the brand and ultimately by the bank’s service extension. The chapter paints a picture of banks getting much closer to the consumer through AI and considers the issues involved.